Sub-processor List
Weave Chat uses selected third-party providers to help host, operate, secure, and support Weave Chat AAC and Weave Chat Connect. This page describes the providers and the general types of information they may process when you use our services.
Last updated: November 6, 2026
Our service providers
| Provider | Contact information | Purpose and information processed | Processing locations | Basis for processing |
|---|---|---|---|---|
| Amazon Web Services (AWS) Amazon Web Services, Inc. and affiliates |
AWS contact AWS privacy notice |
Cloud hosting, databases, storage, and backups. AWS may process information stored in or transmitted through Weave Chat, including account information, AAC boards, settings, and uploaded content. | United States. Weave Chat's primary AWS region is US East (Ohio), us-east-2. Other AWS services or backups may use additional locations depending on configuration. | To provide, maintain, and secure the services, and to meet applicable legal obligations. |
| Google Google LLC and affiliates |
Google support Google privacy policy |
Google Sign-In, where a user chooses to sign in with Google. Google processes the information needed to authenticate the user and provide the sign-in service. | United States and other countries where Google or its service providers operate. Locations depend on Google's services and configuration. | To provide the sign-in method selected by the user. |
| Amplitude Amplitude, Inc. |
Amplitude contact Amplitude privacy policy |
Product analytics to help us understand general app and feature usage and improve our services. We do not intentionally send names, email addresses, AAC message content, or other directly identifying user information to Amplitude. Information may include usage events and technical or device information. | United States and other locations supported by Amplitude, depending on account configuration. | To understand and improve service performance and usability, subject to applicable privacy requirements. |
| Sentry Functional Software, Inc. |
Sentry contact Sentry privacy policy |
Error monitoring and technical diagnostics. We do not intentionally send names, email addresses, AAC message content, or other directly identifying user information to Sentry. Diagnostic information may include error details, app version, device or operating-system information, and technical identifiers. | United States and other locations supported by Sentry, depending on account configuration. | To maintain the security, reliability, and performance of our services. |
| Twilio SendGrid Twilio Inc. and affiliates |
Twilio contact Twilio privacy notice |
Email delivery, where used. To deliver an email, SendGrid may process the recipient's email address, the email content, and delivery information. We do not use SendGrid for analytics on email content. Emails are used for one-time token and company updates. | United States and other locations where Twilio/SendGrid processes or stores information for the service. Locations depend on account configuration. | To deliver account-related and service emails, and other messages where permitted by applicable law. |
| Stripe Stripe, Inc. and affiliates |
Stripe support Stripe privacy policy |
Payment processing and subscription management for paid Weave Chat Connect features. Stripe may process customer and billing details, email address, subscription information, transaction details, and payment information. Where Stripe-hosted checkout is used, payment card details are entered directly with Stripe rather than stored on Weave Chat servers. | United States and other countries where Stripe or its affiliates process or store information. Locations depend on Stripe services and account configuration. | To process payments and subscriptions requested by the customer and to meet applicable legal and financial obligations. |
Information shared with service providers
We limit the information shared with each provider to what is needed for that provider to perform its service. Some providers, such as our hosting, email, authentication, and payment providers, need to process certain personal information to deliver their services.
International processing
Weave Chat and its providers may process or store information in the United States and other countries where those providers operate. The exact locations depend on the provider and the services and settings used by Weave Chat. We take steps required by applicable privacy laws when information is processed or transferred internationally.
Privacy questions
For more information about how Weave Chat handles personal information, please review our Privacy Policy. For privacy questions or requests, contact weavechat+inquiry@weavechat.com.
Updates to this list
We may update this page when our service providers or their roles change. The date at the top of this page indicates when this list was last updated.